Bengaluru, Karnataka, India
Posted December 12, 2025
Full Time
About the Company
PradeepIT is one of the largest, globally recognized IT Consulting firm to connect India's deeply vetted talent team to global customer.
Job Description
The Team Lead will be responsible for managing a team of 20+, ensuring achievement of all process, team and individual Customer Service goals and standards, and maintaining complete knowledge of all service tasks and programs.
Requirements
- Written and spoken fluency in business English
- Ability to meet tight deadlines and work to a high standard under pressure
- Management of daily activities of a team
- Experience in GIS domain is preferred
- Ensures achievement of all process, team and individual Customer Service goals and standards
- Manages Key performance indicators
- Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities
- Responsible for administrative aspects including reporting
- Superior communication (oral, written), presentation, and interpersonal skills
- Ability to plan, prioritize, organize and communicate with client
- Experienced in goal-setting (defining and prioritizing specific, driving objectives)
- Managing escalations