Technical Customer Success Manager
PostHogLondon, England, United Kingdom
Posted August 26, 2025
120000 - 120000 USD year
Full Time
About the Company
PostHog is an open-source platform offering integrated analytics, heatmaps, session recording, feature flags, and A/B testing tools. Hosted in the US or EU with SOC2 certification, GDPR readiness, and HIPAA compliance, PostHog simplifies product development by consolidating multiple functionalities into a single solution. With over 100,000 users and rapid growth through word of mouth, PostHog stands out as a leading tool for product builders.
Job Description
PostHog is seeking a Technical Customer Success Manager to focus on large customers, ensuring their retention and growth. The role involves building relationships with customers, providing technical support, and proactively preventing churn. The company operates on a fully remote model, with a day of work requirement for some team days. The company offers growth opportunities and a focus on building a world-class product.
Requirements
- Deep understanding of PostHog products, including features, data warehouse, and configuration best practices.
- Strong customer focus and ability to remove blockers for PostHog usage.
- Ability to work at scale and manage 50+ customers.
Benefits
- Remote work environment
- Performance-based compensation
- Opportunity for growth
