Customer Success Operations Manager

We're looking for a Customer Success Operations Manager to be the operational backbone of our high-growth Customer Success team. You will architect the systems, signals, and playbooks that transform our CSMs from reactive troubleshooters into strategic advisors.

Requirements

• 2–5+ years in CS Ops / RevOps / Biz Ops / CS analytics in B2B SaaS (or equivalent)
• Proven track record of using no-code/low-code tools (like Airtable, Zapier) to build scalable workflows, automate processes, and manage operational systems
• Strong operational mindset with experience designing customer lifecycle playbooks and improving onboarding experiences
• Excellent project management and cross-functional communication skills to partner with CS, Product, and Analytics

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan