Head of Professional Services
PollyDallas, Texas, United States
Posted October 2, 2025
Full Time
About the Company
Polly is a mortgage technology leader offering cutting-edge solutions including cloud-native PPE engine and AI platform. These tools empower financial institutions to automate workflows, enhance profitability, and revolutionize loan officer experiences. Polly's innovative approach, driven by data and analytics, sets it apart in the industry with best-in-class flexibility, scalability, and configurability.
Job Description
Polly is seeking a Head of Professional Services to lead and mentor a team of project managers, implementation consultants, and professional services professionals. The role involves conducting strategic customer implementations, representing the company in sales cycles, and driving continuous improvement within the organization. The ideal candidate is enthusiastic about emerging technologies and a collaborative team player.
Requirements
- 10+ years of professional services experience with a developed expertise in implementation
- 5+ years of leadership experience in a B2B SaaS setting
- Technical acumen with experience working with complex, technical products
- Experience scaling a customer-implementation role during major scale-up phases
- Proven track record in key customer-implementation roles and growing a customer base
- Operational rigor and leadership style balancing vision with execution
Benefits
- Competitive salaries
- Medical/vision/dental/disability/life insurance
- Flexible vacation
- Innovation hub in Dallas
