Lead Field Service Technician- Amazon ORD2- Channahon, IL

The Field Service Technician will support fuel cell products installed in electric lift trucks, performing preventative maintenance and resolving breakdowns. The person will be responsible for servicing fuel cells at a specific location, reporting breakdown events, parts ordering, and maintenance of fuel cells.

Requirements

• Maintenance and service of fuel cells at customer sites
• Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location
• Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells
• Providing emergency support service to customers as required
• Purchasing tools, equipment, and parts for customer service and support as required
• May require troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems
• May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells
• Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues
• Completing administrative duties & documentation, including incident reports, service logs, inventory maintenance and site and system documentation
• Exhibiting and enforcing safety procedures in the field or customer sites
• Travel as required for business needs; expected to drive safely and to adhere to all traffic laws
• Represent Plug Power in a professional manner at all times and in all interactions

Benefits

• Base salary $24.00 - $25.00
• Health, Dental & Vision Insurance eligibility starting from the first day of hire
• 401(k) with 5% company match
• Bonus eligibility
• Paid time off including vacation, personal and sick time
• Paid Holidays
• Wellness Reimbursement Program
• Potential to apply for Tuition Reimbursement
• Employee Referral program
• Employee Assistance Program