Technical Support Specialist (East Coast)
PlasmidsaurusBoston, Massachusetts, United States • Cambridge, Massachusetts, United States • Louisville, Kentucky, United States
Posted September 23, 2025
Full Time
About the Company
Plasmidsaurus is a leading DNA sequencing company that accelerates scientific discoveries by offering rapid, primer-free sequencing of plasmids, genomes, and bacterial colonies. With a global network of labs operating 24/7, Plasmidsaurus serves thousands of innovators, from Nobel laureates to DIY biohackers, enabling breakthroughs in healthcare and biotechnology through cutting-edge long-read sequencing technology.
Job Description
Plasmidsaurus is seeking a Technical Support Specialist for their East Coast operations to provide rapid, consistent, and empathetic technical support to scientists. The role involves troubleshooting sequencing issues, monitoring processes, and maintaining high quality standards. It's a great fit for those with a background in biomedical sciences and a passion for helping researchers succeed. The position is a critical link in providing world-changing research services.
Requirements
- Respond to customer inquiries via email and phone.
- Provide expert technical support for sequencing services.
- Monitor sequencing process outputs and troubleshoot inconsistencies.
- Maintain accurate records of customer interactions.
- Provide feedback to improve workflows.
