Placemakr is a hospitality company that combines apartment living, vacation rentals, and hotel stays into one experience. We're looking for a Overnight Guest Experience Associate to provide exceptional experiences to our guests, residents, and partners.
Requirements
- 1+ year of previous experience delivering excellent customer service in environments such as hospitality, retail, multi-family or food & beverage
- Previous experience working overnight hours and utilizing independent judgement that is required from an overnight point of contact
- Previous experience communicating effectively with internal and external customers, both verbally and in writing
- Demonstrated ability to learn and utilize systems or technology (previous experience using a POS, CRM or customer communication system a plus!)
- Demonstrated ability to learn and complete night audit tasks (previous experience with hotel night audit systems and processes a plus!)
- Ability to independently complete assigned tasks (including maintenance, housekeeping or inventory-related tasks) with urgency
Benefits
- Competitive pay rate
- Generous monthly bonus program of up to $500/month
- Company stock options
- 401k + 4% employer matching program
- Medical, Vision & Dental Insurance plan options
- Flexible Spending Account & Health Savings Account options
- 15 days of accrued paid time off (PTO) per year
- PTO increases to 20 days per year after 2.5 years of employment
- Paid Parental Leave
- Paid Life Insurance
- Flexible scheduling (including 3- and 4-day full-time work weeks)
- Transparent position development
- Exclusive, Placemakr-branded swag
- Weekly Paychecks, plus ZayZoon as an option to access your paycheck before your payday
- Discounts to stay at select Placemakr properties all over the US
