Product Support Team Lead
PigmentParis, Ile-de-France, France • London, England, United Kingdom
Posted December 10, 2025
Full Time
About the Company
Pigment is the AI-powered business planning and performance management platform built for agility and scale.
Job Description
Join Pigment as a Product Support Team Lead and support a team of product experts who help derive value from Pigment through enablement and removing friction. The Product Support team helps in areas such as Bug Reproduction, Modeling Advice, and supporting the engineering team with DevOps tasks.
Requirements
- Act as the lead and mentor to your team of Product Support Specialists
- Set performance expectations, monitor performance and coach with constructive feedback
- Complete random Ticket QA checks to ensure Specialists are meeting Technical Standards
- Own Control Rooms/Incidents as the Support Lead
- Conduct regular 1:1s with Specialists
- Identify areas for process enhancement and efficiency gains within the support workflows
- Manage the Hiring Process for Product Support Specialists in your region
Benefits
- Flexible hybrid work arrangements
- Additional compensation for on-call coverage
- Opportunity to work with a fast-growing SaaS company
- Competitive salary and benefits
- Opportunity to work with a diverse and international team