Customer Success Manager

PhotoShelter is seeking a Customer Success Manager to manage, support and expand our client base as we continue to scale. The role involves solving customers' basic and strategic challenges through onboarding and continued guidance.

Requirements

• Deeply understand our Photographers and Brands products, how they work, and the multitude of ways our clients (professional photographers, graphic designers, & other artists) use the system.
• Be a customer advocate and trusted advisor.
• Communicate best practices to all customers and expedite successful outcomes.
• Understand, manage, and document customer health.
• Monitor usage and adoption.
• Build references and case studies.
• Help generate incremental account revenue from clients by upselling add-ons and identifying account expansion opportunities.
• Drive high response rate for NPS, utilizing data for customer experience improvement.
• Use Salesforce to execute and keep track of client interactions.
• Support migration for clients moving from their current system to PhotoShelter.
• Identify and communicate customer feedback to inform future product improvements.
• Take on and manage specific projects as delegated by manager.

Benefits

• Competitive annual salary
• 401(k) with company match
• Insurance coverage (medical, dental and vision, life)
• Generous Paid Time Off
• Commuter benefits