The Visitor Services Assistant serves as a friendly and professional ambassador for the Philadelphia Museum of Art, providing world-class customer service to our diverse visitor base.
Requirements
- Be a respectful, inviting, and approachable presence at all times while in the museum.
- Actively greet the public and provide a warm welcome and orientation to the museum and its spaces.
- Engage in conversation with visitors about the museum and its collections.
- Operate the museum’s ticketing terminals efficiently and accurately.
- Assist all members, groups, and visitors of the museum with their ticketing needs, including general admission, tours and special events.
- Promote museum programs and sell memberships.
- Communicate effectively with visitors.
- Enforce PMA policies and respond accordingly to emergencies and alarms.
- Work effectively and collaboratively with other departments including but not limited to Development, Special Events, Education and Protection Services.
- Assist visitors at the coat check.
- Ensure all visitor facing spaces, and personal workspaces, adhere to museum standards of cleanliness and sanitation.
- Complete opening and closing procedures in a timely and efficient manner.
- Attend department trainings and meetings.
- Work in other departments when possible, including regular Special Event shift offerings.
- Perform other duties as assigned.
Benefits
- Free general admission to the museum for you and your immediate family
- Discounted guest tickets for admission
- Discounts on gift memberships
- Special staff tours and presentations from our curatorial and conservation teams
- Discounts at the museum restaurant, museum cafés, and museum retail and online stores
- Medical, dental, and vision benefits
- Fully paid short-term disability insurance, long-term disability insurance, and life insurance
- Health savings or flexible spending account program
- Retirement savings program with museum match
- Paid vacation, personal days, sick days, and holidays
