Technical Solutions Engineer

Permutive is looking for a Technical Solutions Engineer (TSE) with strong web development skills, experience solving technically complex client tickets, and a collaborative, efficient mindset to join our team in NYC. This role focuses on advanced Level 2 technical escalation troubleshooting, root cause analysis, and guiding customers through complex issues while translating technical solutions into language accessible to non-technical stakeholders.

Requirements

• 4–6+ years of proven experience in a technical customer support or engineering operations role.
• Proficiency in JavaScript, TypeScript, and core web development concepts.
• Proven commercial experience in a technical customer-facing role.
• Deep understanding of web technologies, APIs, and/or adtech/martech platforms.
• Strong problem-solving skills and ability to troubleshoot complex technical issues.
• Experience communicating complex technical concepts to non-technical stakeholders.
• Strong written and verbal communication skills.
• A thoughtful, curious, and solutions-oriented approach to your work.
• Experience using a ticketing system through customer service software like Zendesk or Jira.
• Ability to work independently and collaboratively across teams.
• Commutable distance to NYC, with a requirement of 2 days in the office per week.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance