PerkinElmer is seeking a Field Service Engineer to provide highly visible customer support through on-site installation, diagnoses, troubleshooting, and repair of complex equipment and systems. The successful candidate will have excellent interpersonal and technical skills, with a focus on customer satisfaction.
Requirements
- Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer’s service standards and key performance indicators.
- Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades.
- Enhance account profitability through efficient service execution and by identifying revenue opportunities such as billable work, consumables, and service leads.
- Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory.
- Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process.
- Attend higher level certification through participation in company sponsored training & development offerings
- Complete all administrative tasks, including but not limited to time reporting and assigned training.
- Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
Benefits
- Company vehicle for personal use
- MS Office skills: Outlook, PowerPoint, Word
- Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software
- Vendor issued certification on relevant laboratory equipment
- Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code
