Per Scholas is seeking an IT and Data Center Support instructor to become a member of our Training Team. The ideal candidate is a detail-oriented, problem-solving individual with strong technical and instructional skills, demonstrates the ability to adapt quickly to a dynamic environment, and maintains a strong sense of accountability.
Requirements
- 1-3 years of teaching or training experience
- Strong technical background; able to grasp and convey highly technical subject matter
- Ability to respond clearly to live digital conversations via a digital engagement platform such as Zoom or an in-person training environment.
- Strong communication skills
- Current A+ certification (1101-1102 Series or later)
- Proficient understanding of IT support, including hardware, software, and networking concepts.
- Familiarity with operating systems such as Windows, MacOS, and Linux.
- Familiarity with IT infrastructure technology (Servers, Enterprise Routers, Switches, Wireless controllers, Load Balancers)
- Experience in troubleshooting common IT issues, including software installations, network configurations, and hardware malfunctions.
- Knowledge of IT security protocols and best practices.
- Ability to work with diverse IT tools and software like helpdesk ticketing systems, remote desktop tools, and hardware diagnostic utilities.
- Understanding of cloud computing platforms and services.
- Experience with mobile device management and troubleshooting.
- Familiarity with virtualization technologies.
- Knowledge of IT support and best practices and service level agreements (SLAs).
- Ability to stay updated with the rapidly evolving tech landscape.
- Understanding of network architectures, protocols, and troubleshooting.
- Proficiency with Cisco networking equipment and software.
- Familiarity with OSHA guidelines and NFPA 70E electrical safety standards.
- Ability to assess and mitigate potential hazards in IT environments.
- Understanding of data center infrastructure, including power and cooling systems.
- Knowledge of data center topology and operational best practices.
- Skills in server assembly, configuration, and maintenance.
- Experience with various server technologies and their applications.
- Ability to manage and troubleshoot system‐level issues.
- Understanding of cloud service models (IAAS, SAAS, PAAS).
- Familiarity with major cloud platforms like AWS, Azure, and Google Cloud.
- Skills in designing and maintaining virtual environments.
- Experience with Type 1 / bare metal virtualization software like VMware or Hyper‐V.
- Proficiency in using project management tools and methodologies.
- Commitment to ongoing professional development, applicable certifications, and coursework to stay current with rapidly evolving technology trends and advancements.
- Network+ Certification (N10-007 or N10-008) or Cisco equivalent (CCNA)
- Experience with ITIL implementation in support of the Help Desk
- Experience using an SLA ticketing system with a customer/consumer service-driven approach (ServiceNow preferred).
- Experience in diagnosing, repairing, and maintaining various computer hardware, including desktops, laptops, and peripheral devices.
- Ability to install, configure, and troubleshoot operating systems like Windows, Linux, and macOS, including knowledge of file systems, drivers, and system optimization.
- Experience in setting up and managing both wired and wireless networks, with a deep understanding of IP addressing, subnets, routing, and network troubleshooting tools.
- Experience in configuring, troubleshooting, and securing mobile devices across various platforms, including Android and iOS.
- Experience in setting up and managing Windows Server environments and roles such as Active Directory, DHCP, and DNS.
- Experience in designing and implementing Group Policy to manage user environments, system settings, and software installations across an organization.
- Experience in understanding and managing server storage solutions, including RAID configurations and different disk types.
- Experience in implementing backup strategies on Windows Server and restoring data or system states when necessary.
- Experience with complex network configurations and enterprise‐level deployments.
- Certifications in IT safety and knowledge of data center practices and technologies.
- Experience with rack assembly and blade servers.
- Skills in designing and implementing cloud architecture solutions.
- Knowledge of structured cabling best practices.
- Ability to plan, execute, and monitor IT projects effectively.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
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