Head of Operations

An operations manager strategizes, monitor and evaluate operation processes to ensure everyone in the operation team completes their daily duties according to the SOP, policies, service standard and cost-effective way.

Requirements

• Ensure full compliance to operating controls, SOPs, policies, procedures and service standards.
• Ensure SOPs are up to date throughout all Departments.
• Observe HODs performance to ensure adherence to company policies and established an efficient operations.
• Deputies for the CEO in his absence and at various meetings & events.
• Promote a positive employee relations culture through effective communication and regular team meetings with HOD.
• Carry out regular inspections of both FOH and BOH to ensure cleanliness, safety, security and functionality to facilitate repair or replacement.
• Purchase materials, plan inventory and oversee warehouse efficiency.
• Monitor and Analyze operation data to improve operation efficiencies and customer service level.
• Managing operation budget and strategize to improve operation efficiencies.
• Continue the role of managing the Procurement Team and its day-today operations.
• All Other duties as assigned by CEO or Management.