Technical Account Manager, Commercial
Pendo.ioRaleigh, North Carolina, United States • New York, New York, United States • San Francisco, California, United States
Posted November 25, 2025
85700 - 107100 USD year
Full Time
About the Company
Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success.
Job Description
Pendo's Technical Account Managers (TAMs) play a critical role in driving customer success by providing advanced technical and strategic guidance to help customers get the most value from Pendo’s platform.
Requirements
- Manage a portfolio of customers, ensuring they receive exceptional value from Pendo’s solutions.
- Offer advanced technical and strategic consultation on Pendo products to deliver superior customer outcomes.
- Establish strong, influential relationships with internal teams and senior customer stakeholders.
- Proactively identify opportunities to enhance the ROI for assigned customers through tailored solutions and strategic initiatives.
- Demonstrate and articulate the value of Pendo’s platform, helping customers to leverage its capabilities fully.
- Serve as a powerful internal advocate for customer needs, working closely with product and engineering teams to influence product direction and improvements.
- Help craft solutions with hands-on proof-of-concepts to help showcase the art of the possible with the Pendo platform to drive adoption.
- Travel occasionally to visit customers on-site.
Benefits
- Competitive salary
- Benefits and other reward opportunities