Contact Center Agent

We are seeking Full Time Call Center Agents to join our Patient Contact Center team in Crystal River. Agents will support patients by assisting with inquiries related to services and products, handling phone calls, and scheduling appointments. The role emphasizes professionalism, customer satisfaction, and adherence to company policies.

Requirements

• High school diploma or equivalent; additional education or healthcare training preferred.
• Demonstrated excellence in customer service with a patient-focused approach.
• Knowledge of company policies, procedures, and healthcare regulations (e.g., HIPAA).
• Proficiency in basic computer applications.
• Strong verbal and written communication skills.

Benefits

• Health insurance
• Dental insurance
• Life insurance
• Paid time off