Billing Specialist

PDI Technologies empowers leading convenience retail and petroleum brands with cutting-edge technology solutions. The Billing Specialist role supports high-volume customer interactions through phone, chat, and email, delivering exceptional service while ensuring billing accuracy.

Requirements

• Process billing updates, account changes, cancellations, and refunds in internal systems.
• Respond to customer billing inquiries via phone, chat, and email with professionalism, clarity, and timely follow-up.
• Review and resolve failed or past-due payments using Stripe.
• Verify and apply customer billing discounts accurately across systems.
• Maintain accurate logs, trackers, and documentation of all customer interactions.
• Collaborate with Sales, Support, and Accounting teams to resolve issues and ensure smooth customer experiences.
• Support monthly chain billing activities including payment confirmation, reconciliation, and account updates.

Benefits

• Competitive salary
• Market-competitive benefits
• Quarterly perks program
• Ample time off
• Hybrid working arrangements
• Continuous learning
• Professional certifications
• Leadership development opportunities