Manager, Complaint Management

The Manager of Complaint Management team will lead a dedicated team to effectively handle and resolve customer complaints related to eMPF from various channels, maintain compliance with regulatory requirements, and analyze complaint trends.

Requirements

• Bachelor's degree in Business Administration or a related discipline.
• Minimum 5 years of experience in customer service management, with a proven track record in complaint resolution.
• Strong understanding of pension products and services, with an ability to address related complaints effectively.
• Excellent communication skills with a good command of English and Chinese are essential.
• Strong analytical and problem-solving skills, with a capacity to make quick and effective decisions.

Benefits

• Health insurance
• Pension plan
• Annual leave
• Sick leave
• Other benefits (not specified)