Digital Customer Success Manager (Manila)
PayscaleManila, Philippines
Posted December 5, 2025
Full Time
About the Company
Payscale is the original compensation innovator for organizations who want to scale their business with pay and transform their largest investment into their greatest advantage.
Job Description
Payscale's Customer Success team helps our customers utilize our products, services, and data to develop better pay strategies for their organizations. As a Digital Customer Success Manager, you will work with our largest and highest volume customer base to drive product adoption and value realization.
Requirements
- Experience in Customer Success, Account Management, or Customer Support
- Strong communication, negotiation, and de-escalation skills
- Familiarity with CRM and Customer Success systems like Salesforce and Gainsight
Benefits
- Paid Philippine Regular holidays + 1 additional Payscale holiday (Global Mental Health Day)
- 15 paid days of additional leave, credited up front upon regularization and refreshed annually
- Maxicare coverage +1 dependent
- Fixed work schedule, Monday through Friday 10pm-7am Manila
- Company sponsored volunteer hours
- Monthly company All Hands meetings
- Regular opportunities for executive leadership exposure
- Access to continued learning & development opportunities
- Our commitment to a continuous feedback culture
- A growing network of Employee Resource Groups