Specialist I, Merchant Support

This role is responsible for delivering exceptional service to our merchants, partners, and resellers, responding to inbound enquiries and providing practical solutions to close knowledge gaps and identify opportunities for revenue maximization.

Requirements

• Analyse payment-related issues, assist with disputes, and provide sustainable solutions
• Collaborate with internal teams for escalations or complex queries
• Gain and maintain strong working knowledge of all systems and tools used by the Merchant Support team
• Deliver consistently high-quality customer service to merchants, agents, operational teams, and partners
• Identify recurring issues or trends, contribute to process improvements, and share insights with Merchant Support Leads and the Manager

Benefits

• Comprehensive range of benefits designed to support your health, financial wellbeing, and overall quality of life
• Performance-based bonuses or incentives may form part of the overall reward package