Technical Support Specialist (IT Support Specialist)
PavagoBrazil
Posted October 15, 2025
Full Time
About the Company
Pavago - Thinking Globally to Grow Locally 🌍 Welcome to Pavago, where the world is your talent pool. We believe in a borderless future where businesses can harness the best of international expertise without breaking the bank. 🌟 Why Choose Pavago? Affordability: Find exceptional talent at 1/4 the cost of American counterparts. Global Reach: Our vast network spans across continents, ensuring we locate the perfect fit for your unique needs. Localized Growth: By integrating international insights and expertise, we fuel your local business growth. Whether you're a startup looking for the right brains to get your idea off the ground, or an established company wanting to diversify your team and scale operations, Pavago is your bridge to global possibilities. Tap into a world of talent. Let's grow, together. 🚀 Connect with us today!
Job Description
Our client is seeking a Tech Support Specialist to provide timely and effective technical assistance to customers and internal users. This role involves troubleshooting hardware, software, or SaaS issues, resolving tickets, and escalating complex cases to higher-tier teams. The specialist ensures customers feel supported and technical issues are resolved quickly.
Requirements
- Respond to support tickets, calls, and chats through platforms like Zendesk, Freshdesk, Jira Service Desk, or ServiceNow.
- Diagnose and resolve Level 1/2 technical issues.
- Escalate unresolved issues to Tier 2/3 support or engineering teams.
- Create and update internal support documentation and FAQs.
- Use monitoring tools (Datadog, Splunk, New Relic).
- Collaborate with product, QA, and engineering teams for feedback.