Customer Service Representative
PavagoEastern Cape, South Africa
Posted October 15, 2025
Full Time
About the Company
Pavago - Thinking Globally to Grow Locally 🌍 Welcome to Pavago, where the world is your talent pool. We believe in a borderless future where businesses can harness the best of international expertise without breaking the bank. 🌟 Why Choose Pavago? Affordability: Find exceptional talent at 1/4 the cost of American counterparts. Global Reach: Our vast network spans across continents, ensuring we locate the perfect fit for your unique needs. Localized Growth: By integrating international insights and expertise, we fuel your local business growth. Whether you're a startup looking for the right brains to get your idea off the ground, or an established company wanting to diversify your team and scale operations, Pavago is your bridge to global possibilities. Tap into a world of talent. Let's grow, together. 🚀 Connect with us today!
Job Description
Our client is seeking a Customer Service Representative (CSR) to manage inbound customer inquiries, resolve issues, and deliver a positive service experience. This role requires empathy, professionalism, and handling high ticket volumes, with a focus on customer satisfaction and adherence to SLAs. CSRs are the frontline voice of the company.
Requirements
- Handle 50–100 daily tickets.
- Resolve issues on the first touch whenever possible.
- Maintain professional and empathetic communication.
- Update knowledge bases and FAQs.
- Document all interactions in the ticketing system.
- Prioritize cases by urgency and SLA requirements.
- Capture customer sentiment and log feedback.
- Partner with product, operations, and engineering for complex issues.
- Ensure compliance and quality of support interactions.
- Must be patient, empathetic and solution-focused
Benefits
- Flexible work hours