German Technical Support Specialist II
PartnerHeroCape Town, Western Cape, South Africa
Posted December 2, 2025
Full Time
About the Company
Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.
Job Description
We're hiring Technical Support Specialists to help clinicians, biomedical teams, and distributors who use sensory equipment for hearing, balance, and newborn care. You'll be the first point of contact when users need help and will guide them through troubleshooting, setup, repairs, and next steps.
Requirements
- C1/C2 German proficiency (CEFR or equivalent)
- Experience providing German Support
- At least 2 years of experience in technical support, helpdesk, or customer support involving hardware or software troubleshooting.
- Strong communication skills and the ability to explain technical ideas in a simple way.
- Solid understanding of Windows (drivers, Device Manager, services) and comfort with basic networking.
- Experience documenting cases in a CRM like Salesforce.
- Calm, patient, and confident when working directly with clinicians and biomeds.
- Strong judgment when choosing between remote fixes, part replacements, or repair requests.
- High attention to detail and the ability to follow documented procedures.
- Curious, proactive, and eager to learn medical device workflows.
Benefits
- Remote working arrangements
- Competitive base salary
- Comprehensive benefits package including medical, dental, and vision options
- Access to free posture-based fitness workouts from home
- Training and professional development opportunities