Papernest is a company that helps users simplify contract management. As a Customer Care Expert, you will be responsible for managing customer interactions, providing support, and resolving problems. The company offers a dynamic and stimulating work environment, opportunities for growth and development, and a commitment to social responsibility.
Requirements
- At least 2 years of experience in a similar role within the customer service sector in the energy sector
- Proficiency in Spanish and Catalan level C2
- Excellent communication skills, including active listening
- Customer service focus and ability to effectively resolve problems and complaints
- Competence in the use of computer tools with the ability to learn new programs
- Knowledge or ability to learn about products, services, or areas of specialization in customer service
- Ability to perform multiple tasks and prioritize efficiently
- Knowledge and experience in contract management with the distributor, using the SIGE management system
Benefits
- Mutual health insurance through Alan
- Meal vouchers worth €9 per working day
- Breakfast every Tuesday in the office
- A fully stocked Ideal Garden fridge
- Discounts at associated restaurants for healthy and balanced meals
- Continuous training aligned with your goals
- Opportunities to deepen your experience or explore new directions
- Two days of remote work per week
