Customer Support Representative

Customer Support Representative at Palmstreet, a community-obsessed live shopping platform. The role involves responding to user inquiries, resolving customer issues, and promoting Palmstreet as a top live-selling app in the marketplace.

Requirements

• Reliable computer, smartphone, and high-speed internet connection
• Excellent American English reading and writing skills
• 2-3 years of customer service experience
• Ability to handle multiple customer issues simultaneously
• Strong learning ability and initiative
• Excellent technical skills
• Native English speaking, writing, and listening skills
• Experience working in e-commerce platforms
• Practical experience in summarizing and optimizing SOPs