Customer Billing Escalation Specialist

Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. We deliver end-to-end solutions for whole home electrification that put clean energy within reach for all.

Requirements

• Review escalated EPC complaints and investigate issues
• Recommend resolutions and collaborate with Accounting department
• Perform ad hoc data analysis on complaints/claims
• Make process improvements and flag EPC and sales rep patterns

Benefits

• Unlimited PTO
• Medical, dental, and vision coverage
• Paid parental leave
• Retirement plans