Meet Ozow, a leading fintech company seeking a dynamic Head of Client Success to lead and oversee all activities of the Client Success function, expanding and maintaining relationships with strategically important and high-value clients.
Requirements
- 6 – 10 years’ work experience in client success, account management and/or business development, ideally within fintech, payments or digital commerce
- Proven experience building and managing executive-level relationships with enterprise clients
- Strong track record of driving revenue growth through retention, expansion, and strategic partnership development
- Deep commercial understanding of payment ecosystems, digital business models, and emerging fintech trends
- Excellent strategic, analytical, and financial acumen with the ability to derive insight from data to inform decisions
- Outstanding communication, negotiation, and presentation skills with comfort engaging at C-suite level
- Demonstrated ability to lead, motivate, and develop high-performing teams in a fast-paced environment
- Proficiency in MS Word, PowerPoint, and Excel for creating high-quality client and management reports
- Self-starter with strong interpersonal influence, organizational excellence, and a collaborative mindset
Benefits
- Healthy breakfast, lunches and snacks
- Monthly team connects
- On-site Barista
- Birthday Leave
- Medical aid subsidy
- Group Risk Insurance
- Generous paid annual leave
- Birthday leave
- Learning and Development opportunities
- Mentorship programme
- Quarterly team building
- Community initiatives
- Access to cutting edge technology - Ozow Tech Stack