Head of Client Success

Meet Ozow, a leading fintech company seeking a dynamic Head of Client Success to lead and oversee all activities of the Client Success function, expanding and maintaining relationships with strategically important and high-value clients.

Requirements

• 6 – 10 years’ work experience in client success, account management and/or business development, ideally within fintech, payments or digital commerce
• Proven experience building and managing executive-level relationships with enterprise clients
• Strong track record of driving revenue growth through retention, expansion, and strategic partnership development
• Deep commercial understanding of payment ecosystems, digital business models, and emerging fintech trends
• Excellent strategic, analytical, and financial acumen with the ability to derive insight from data to inform decisions
• Outstanding communication, negotiation, and presentation skills with comfort engaging at C-suite level
• Demonstrated ability to lead, motivate, and develop high-performing teams in a fast-paced environment
• Proficiency in MS Word, PowerPoint, and Excel for creating high-quality client and management reports
• Self-starter with strong interpersonal influence, organizational excellence, and a collaborative mindset

Benefits

• Healthy breakfast, lunches and snacks
• Monthly team connects
• On-site Barista
• Birthday Leave
• Medical aid subsidy
• Group Risk Insurance
• Generous paid annual leave
• Birthday leave
• Learning and Development opportunities
• Mentorship programme
• Quarterly team building
• Community initiatives
• Access to cutting edge technology - Ozow Tech Stack