Customer Support Engineer I
OutseerRemote,
Posted November 19, 2025
Full Time
About the Company
Outseer delivers a market‑leading enterprise fraud and authentication platform that safeguards financial institutions worldwide. Leveraging data science and proprietary consortium data, the platform applies risk‑based machine‑learning models to achieve high fraud detection rates while minimizing false positives and customer friction. Core services span fraud prevention, 3‑D Secure, digital payments, CNP fraud protection, account takeover prevention, phishing takedown, and real‑time payments. By focusing on stopping fraud without compromising user experience, Outseer protects millions of accounts and billions of transactions annually.
Job Description
Customer Support Engineer I will provide remote technical customer support for Outseer Fraud Manager and Outseer 3D-Secure products. The role will serve as the frontline support for external customers, managing their requests, diagnosing inquiries related to Outseer products, and ensuring timely resolution.
Requirements
- Act as the first point of contact for external customers, receiving and documenting their requests and issues.
- Provide prompt and professional responses to customer inquiries through various channels such as phone, email, and live chat.
- Diagnose and troubleshoot customer inquiries related to Outseer products, ensuring accurate understanding of the problems, and providing appropriate solutions.
- Resolve most customer requests independently, demonstrating a strong understanding of our products and services.
Benefits
- Generous Paid Time Off
- 401k Matching
