Application Support Engineer I
OutseerBengaluru, Karnataka, India
Posted May 12, 2025
Full Time
About the Company
Outseer delivers an enterprise‑grade fraud prevention and authentication platform that safeguards millions of customer accounts and billions of transactions for financial institutions worldwide. By combining proprietary consortium data with advanced machine‑learning risk models, the company achieves industry‑leading fraud detection rates while minimizing false positives and customer friction. Its suite of services spans 3‑D Secure, real‑time payments, CNP and account takeover protection, phishing site takedown, and push‑payment fraud mitigation. Outseer’s data‑driven, risk‑based approach enables banks and merchants to stop fraud without disrupting legitimate users, setting a new benchmark for security and user experience in the digital payments ecosystem.
Job Description
Application Support Engineer I role involves working with Outseer customers to resolve application-level issues, partnering with technical teams to document bugs and perform regression testing, and providing technical assistance and remote troubleshooting support.
Requirements
- BA/BS degree in CS or technical degrees
- 4+ years demonstrated experience supporting and troubleshooting mission-critical commercial software applications
- Strong understanding of highly complex technical implementations
- Service Minded
- Detail oriented
- Excellent verbal and written communication skills
- Proven problem solver
