Customer Success & Implementation Specialist
OsiguSão Paulo, Brazil
Posted November 25, 2025
Full Time
About the Company
Osigu is a Latin‑American fintech that digitizes the healthcare revenue cycle, connecting payers, providers, and suppliers through a fully AI‑powered platform. By automating claims from submission to settlement, it delivers real‑time data exchange, instant adjudication, and secure payments that cut costs, curb fraud, and speed patient access to care. The company’s deep market penetration and rapidly expanding network position it as a pioneer in integrating healthtech and insurtech solutions across the region. Osigu’s culture emphasizes data‑driven innovation, regulatory compliance, and collaborative partnerships with health systems and insurers.
Job Description
We are looking for a Customer Success & Implementation Specialist with strong client-facing skills, project management experience, and a deep understanding of healthcare operations to lead implementations and ensure long-term adoption of Osigu’s solutions.
Requirements
- 3+ years of experience in Customer Success, Implementation, or Project Delivery (SaaS, healthtech, or enterprise software preferred)
- Experience working directly with hospitals, clinics, or healthcare providers is a strong plus
- Proven track record leading client projects from onboarding to adoption
- Understanding of SaaS platforms, system integrations, and healthcare workflows
- Experience using project management and CS tools (Jira, Confluence, HubSpot, Salesforce, etc.)
- Ability to analyze client metrics and turn insights into actionable improvements