Fraud Analyst

A Fraud Analyst I is responsible for the day-to-day monitoring of account activity to prevent, deter, detect and investigate acts of fraud committed against the bank and its customers.

Requirements

• Process daily and weekly fraud alerts using the bank's fraud detection software
• Investigate possible fraudulent activity detected through the fraud detection software, the bank's core system, and business units of the bank
• Assist bank employees with fraud-related issues
• Process signature validation alerts daily
• Reviews and investigates alerts generated through the FruadChex ATO solution to monitor possible identity theft
• Reviews and investigates all debit card reorders with a recent address change
• Processes mobile deposits that need approvals
• Monitors mobile deposits made throughout the day to detect and prevent mobile deposit fraud
• Completes necessary steps when mobile deposit fraud is detected
• Reviews and investigates Remote Deposit Capture transactions on the Limit Exception Report for high-risk deposit customers
• Keeps in contact with account officers of fraudulent accounts and other departments
• Reviews the external transfer relationship report, and emails account officers to have them verify the new relationships with the customer
• Investigates and takes necessary steps to recover funds when ACH or Wire fraud is detected
• Retrieves and reviews surveillance footage regarding fraud-related matters
• Reviews ATM deposits for possible fraud, and takes necessary steps if fraud occurs
• Reviews cases involving potential abuse of vulnerable adults
• Reviews emails from FIS Risk Management regarding potential fraudulent Zelle or Bill Pay items
• Reviews hourly deposit report to ensure proper holds were placed on high-risk items
• Assist with select debit card dispute duties if needed