Bilingual Customer Support Specialist
Origin BankLouisiana, United States
Posted September 19, 2025
Full Time
About the Company
Member FDIC. Equal Housing Lender. With over 40 banking centers across Louisiana, Texas, and Mississippi, our mission is to passionately pursue ways to make banking and insurance more rewarding for our employees, customers, communities and shareholders.
Job Description
Resolves financial and non-financial customer inquiries; provides personalized service to meet or exceed clients' time and quality expectations; executes transactions promptly and accurately responds to client requests and inquiries.
Requirements
- Maintains service level standards established for Customer Support Staff
- Handles each call according to our service standards
- Analyzes customer relationships to determine additional needs or products that best fit their needs
- Processes transactions including account-to-account transfers, loan payments, maintenance and research requests
- Logs and processes maintenance requests such as ATM/Debit Cards, E-Banking, Mobile Banking and Telephone Banking
- Provides customer assistance with Consumer Electronic Banking (CeB) as it relates to password resets, log in issues, and basic system navigation
- Provides backup support to switchboard
Benefits
- 401k Matching
- Retirement Plan
- Generous Paid Time Off