First Class Call Center Representative - OS
Orange EgyptLocation not specified
Posted March 4, 2026
Full Time
About the Company
Orange Egypt, a subsidiary of the global Orange Group, delivers comprehensive mobile and fixed broadband services across Egypt, leveraging advanced 4G and 3G networks to serve millions of customers. The company also offers enterprise solutions under Orange Business, providing IT and telecom services to multinational corporations. With a workforce of 78,000 employees in France and a total of 140,000 worldwide, Orange is recognized for its commitment to ethical, social, and environmental standards, exemplified by its Gender Equality European & International Standard certification. Its strong focus on innovation, customer experience, and inclusive workplace culture distinguishes it as a leading telecommunications provider in the region.
Job Description
Handle customer inquiries, requests, and complaints via phone, email, and other channels, and provide best possible service to achieve highest level of customer satisfaction.
Requirements
- Handle all incoming/outgoing calls of the call center.
- Provide follow up, occasional campaigns and call backs blended with normal inbound calls.
- Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries.
- Achieve the requested staffed time on a daily basis to minimize lost call rate.
- Fully understand and adhere to company policies and procedures.
- Use available methods and tools to develop own skills.
- Keep up-to-date with all the services and products provided by Orange.
- Resolve all customer complaints, requests and inquiries within the pre-determined SLAs.
- Escalate problems, report suspected fraud and provides relevant feedback to the right channels.
