As a Support Engineer within Oracle Customer Success Services, you will troubleshoot and resolve complex techno-functional challenges related to Oracle Cloud Financials. You will engage directly with customers to analyze problems, provide actionable advice, and ensure optimal solution deployment.
Requirements
- Diagnose, analyze, and resolve complex techno-functional issues in Oracle Cloud Financials (v12+)
- Provide expert support for Oracle Financial Modules—GL, AP, AR, FA, IBY, PA, CST, ZX, PSA—
- Leverage advanced technical skills to support and optimize customer solutions
- Relate product functionality to customer business processes
- Manage customer communications with service orientation
- Participate in continuous process improvement initiatives
- Collaborate with peer teams for issue resolution and share knowledge across the organization
- Develop and maintain comprehensive documentation
Benefits
- Competitive benefits based on parity and consistency
- Flexible medical, life insurance, and retirement options
- Volunteer programs
- Inclusive workforce that promotes opportunities for all
