Oracle Fusion Cloud SCM Functional - Senior Consultant

Join Oracle Customer Success Services as a Senior Consultant to drive customer success through innovation and expertise. Engage with a diverse range of customers, manage the full lifecycle of delivery and services, and ensure each project has a tangible impact.

Requirements

• Engage business partners to gather requirements and translate functional needs into technical/functional specifications for Oracle Fusion SCM solutions
• Provide excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases
• Provide Customer Service on a functional level and ultimately drive to complete and total resolution of each service incident
• Interact directly with customers, follows through on all assignments and takes ownership of customer issues
• Consult with Management in directing resolution of critical customer situations
• Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions
• Creation/review of Knowledge Articles
• Stay up to date on Oracle SCM advancements, recommending best practices and continuous improvements
• Contribute to a collaborative, knowledge-sharing team culture

Benefits

• Competitive benefits based on parity and consistency
• Flexible medical, life insurance, and retirement options
• Opportunities for career growth and development
• Global opportunities with work-life balance
• Inclusive workforce with opportunities for all