Attendee Support Manager

The Attendee Support Manager will serve as both an attendee support lead on medium to large scale in-person events, including and up to marquis events with 50,000+ attendees and other high-touch projects. This role is responsible for large-scale customer support of attendee registration, which includes working with clients and other stakeholders to advocate for the attendee and back-end user experience throughout the build of a registration website, training and overseeing others providing attendee support and managing onsite helpdesk locations.

Requirements

• 3+ years of experience in a relevant role
• Experience in corporate events with registration software such as Cvent, Rainfocus, Stova (Aventri, eventcore, MeetingPlay) Swoogo, and Eventbase, and email ticketing software such as Help Scout and Zendesk
• Proven experience in management of high-touch projects or events successfully from concept to execution
• Bachelor's degree from four-year institution is preferred
• 2+ years of experience leading & supervising successful teams
• Experience creating effective trainings and resource documents
• Ability to multi-task in a fast-paced environment
• Strong writing skills (including clarity, customer-friendly tone, accuracy and grammar/structure) are a must in this role as you represent our clients to their customers

Benefits

• Health & Dental Insurance (choice of plans)
• 100% Employer paid short-term disability and life insurance
• Opportunity to elect additional life insurance and LTD insurance at employee expense
• Paid parental leave
• Opportunity to contribute pre-tax dollars to flexible spending accounts
• 401(K) with employer match
• Flexibility in work schedules
• Generous time off