The primary function of this role is assisting patients of Optical Outlets while supporting the Doctor and Office Manager.
Requirements
- Attract and retain customers by providing unsurpassed customer service
- Greet customers and explain the process in a transparent way
- Assist patients with merchandise selection, fitting frames, and dispensing eyewear
- Solve visual problems or challenges for customers
- Managing customer transactions at time of purchase
- Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction
- Assist customers in selecting frames and lenses that are best suited for their vision, lifestyle, and budgetary needs. Suggest improvements and recommend solutions to problems
- Assist other retail associates with difficult and complex areas of customer product needs and prescriptions
- Handle tasks such as taking and recording measurements, adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact
- Inform Office Manager of any office problems noted by staff, doctors, or patients
- Perform all tasks assigned by Office Manager
Benefits
- eligible bonuses and commissions
