Product Support Analyst
OperativeSão Paulo, Brazil
Posted August 20, 2025
Full Time
About the Company
Operative accelerates revenue growth for the biggest and most successful media companies, making it easy for them to deliver any audience and any outcome to their buyers.
Job Description
Operative is looking for a Product Support Analyst to work with the implementation, T1 and T3 support, account management and product development teams to ensure successful post-implementation use of our enterprise SaaS products. This role involves troubleshooting and delivering solutions to client issues/requests, recommending best practices, and contributing to developing and enhancing support monitoring and automation scripts/tools.
Requirements
- Excellent written and verbal communication skills (English Proficiency)
- Strong relational database skills
- Experience with shell scripting on UNIX platforms
- Experience in developing and enhancing support monitoring and automation scripts/tools
- Knowledge and experience in using rest API
- Experience with Kafka connectors
- Experience with AWS Storage, Database and tools like S3, Dynamo and CloudWatch
- Familiarity with the Software Development Lifecycle
- Experience with job schedulers, monitoring tools and log-processing tools
- Strong verbal and time management skills
- Detailed, organized and results-oriented
- Ability to effectively prioritize and escalate customer issues as required
- Ability to multi-task and perform effectively under pressure
- Demonstrated analysis, problem-solving and skills troubleshooting expertise
- Aptitude to get up to speed with new products quickly
Benefits
- Competitive salary
- Benefits package