AI Success Engineer - San Francisco
OpenAISan Francisco, California, United States
Posted January 20, 2026
Full Time
About the Company
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.
Job Description
The AI Success Engineer role is responsible for driving account health and adoption, ensuring technical readiness, identifying new use cases, and delivering measurable value to OpenAI's customers with their ambitiously growing platform. This role blends technical depth, program management, customer advisory, and product influence, and requires 8+ years of experience in technical customer facing roles.
Requirements
- 8+ years of experience in technical customer facing roles
- Deep, hands-on knowledge of OpenAI product capabilities, APIs, SDKs, connectors, and common integration patterns
- Practical experience with authentication and enterprise security concepts
- Understanding and familiarity with coding languages like Python or JavaScript, and comfort with REST APIs, SDKs, automation, CI/CD, containers, and cloud platforms
- Can translate technical concepts into clear business language
- Can show a strong record of driving technical deployments with hands-on on customer work and owning impactful adoption and value for large enterprise customers with complex environments and multiple stakeholders
- Excellent project and program management instincts
- Can lead multi workstream initiatives with clarity and structure
- Enjoy being a thought partner for C level stakeholders while also diving deep with technical teams
- Operate with high ownership and can manage fast decision making, context switching, and dynamic customer needs
Benefits
- Relocation Assistance