Customer Success Management Digital Touch Manager

The driving force behind our success has always been the people of AspenTech. This role will develop a scalable digital customer success program, an in-house early warning system, and leverage early indicators and system-driven alerts to address customer needs for proactive adoption and attrition reduction.

Requirements

• Bachelor’s degree in engineering, computer science, business, or other related field
• Minimum of 5 years’ experience in similar role designing and launching digital platforms
• Minimum of 3 years’ of management experience and developing a team, leveraging a CRM tool or equivalent
• Proven track record of leading digital touch projects, or equivalent, with innovation and collaborative, cross functional partnerships
• Excellent organizational and time management skills, able to work under pressure, analyze and prioritize effectively to move projects and initiatives forward
• Broad understanding of the current and emerging technology trends and developments