Support Analyst
Open Sky GroupRaleigh, North Carolina, United States
Posted March 4, 2026
85000 - 115000 USD
Full Time
About the Company
Open Sky Group is a global specialist in Blue Yonder (formerly JDA RedPrairie) supply chain platform.
Job Description
The Support Analyst is a subject matter expert who resolves incidents, monitors software and infrastructure, and provides timely feedback and resolution to clients. The role involves working independently with customers, users, and external and internal resources to define concepts and solutions.
Requirements
- Bachelor's degree in computer science, software engineering, MIS, or 3+ years equivalent experience
- 3+ years' experience with JDA/Blue Yonder WMS/WLM configuration and customer development
- 3+ years' experience with JDA/Blue Yonder development tools including MOCA tracing and components, MS SQL Database Server, Integrator, and Reporting
- Solid knowledge of warehouse operations
- Strong customer service skills
- Experience with SQL and writing complex queries
- Experience with MS Windows operating systems
- Experience with Java, JavaScript, and Python is a plus
- Experience with Oracle Database is a plus
- Experience with Körber WMS, in addition to Blue Yonder WMS, is a plus
Benefits
- Health, Dental, Vision, Life & Disability Insurance
- incentive compensation
- a retirement savings plan with company match
- flexible and fun work environment
