Customer Success Manager
OomnitzaLos Angeles, California, United States
Posted September 8, 2025
100000 - 115000 USD year
Full Time
About the Company
Oomnitza is an enterprise software provider specializing in IT service management and lifecycle management. The company offers a unified endpoint management solution that aggregates data from all assets into a single source of truth, enabling organizations to streamline processes, optimize investments, and enhance their technology strategy. Unlike ticket-centric solutions, Oomnitza's asset-centric approach ensures comprehensive visibility and efficient decision-making.
Job Description
Oomnitza offers an enterprise technology management platform designed to orchestrate and automate IT processes. The Customer Success Manager will be responsible for managing a dedicated customer base, ensuring customer satisfaction, and driving product adoption. This role requires a motivated individual comfortable working in an Agile environment with a focus on revenue retention and expansion.
Requirements
- Minimum 3 years in a strategically focused customer success role, ideally at a SaaS company
- Business savvy with the ability to translate business needs into data
- Excellent verbal and written communication skills
- Extremely strong presentation capabilities
- Self motivated and comfortable in an agile environment
- Basic understanding of API’s/Web Services
- Intermediate knowledge of complex technology user workflows
- Knowledge and basic triage ability of HTTP Error Messages
- Strong Salesforce, PowerPoint, Word, Google Suite and Excel skills
Benefits
- Career Growth
- Market-competitive salary
- Equity
