Head of Ecommerce and Customer Care

Head of Ecommerce and Customer Care: Lead ecommerce team in Hong Kong, manage online sales, develop key channels, and oversee Customer Care team. Shape overall strategy and coordinate with other regions for best practices and global alignment.

Requirements

• Minimum 6-8+ years of experience in online marketplaces, with fashion ecommerce highly advantageous
• Proven experience managing teams
• Strong ability to manage timelines and deliver under tight deadlines
• Highly commercial mindset with a solid understanding of ecommerce principles
• Experience with Shopify (highly advantageous) or other ecommerce platforms
• Excellent copywriting and back-office skills
• Fluency in written and spoken English; proficiency in Cantonese and Mandarin is advantageous

Benefits

• Flexi hour and work from home arrangement
• Education Allowance
• 5 days marriage leave
• 16 weeks maternity leave
• 15 days paternity leave
• Birthday Leave
• Charity leave
• Staff purchase discount
• Individual performance bonus
• Company bonus