Certified Microsoft 365 Administrator with Customer Care Expertise

This role involves a certified Microsoft 365 Administrator with a strong customer care background. The role is a first-line support position, requiring meticulous attention to detail, customer satisfaction, and resolving issues related to Microsoft 365 services. The administrator will collaborate with customers and internal teams to ensure they understand their requirements and receive excellent support.

Requirements

• Certification: Microsoft 365 Certified Administrator
• 2+ years in a customer-facing support role (IT, SaaS, or customer success)
• Proficient in Microsoft 365 suite (Exchange, Teams, SharePoint, OneDrive)
• Strong verbal and written communication skills
• Customer-centric mindset and obsession with capturing customer requirements
• Strong problem-solving and organizational skills