Technical Support Engineer

Ondo Finance is seeking a Technical Support Engineer to support external integrations, troubleshoot issues, and free up core engineering time. The role involves serving as first-line technical support, troubleshooting integration issues, writing code, improving documentation, and partnering with Product and Engineering to identify common pain points and propose improvements.

Requirements

• 2 to 5 years of experience with strong fundamentals in software engineering or technical support
• Comfortable debugging APIs, reading smart contract interfaces, and working across backend systems
• Able to write and read code in at least one scripting or general-purpose language (e.g., Python, JavaScript, Go)
• Clear communicator who can explain technical issues and resolutions concisely in writing and over video calls
• Highly organized and responsive—you take pride in closing loops and resolving issues quickly

Benefits

• Competitive compensation including salary, future token rights, and/or equity
• Full benefits (medical, vision, and dental) and a flexible vacation policy (PTO)
• Flexible work arrangement