CUSTOMER SUCCESS MANAGER*IN (m/w/d)
OMRHamburg, Germany
Posted February 10, 2026
Full Time
About the Company
OMR Reviews is a software evaluation platform in the DACH market, aiming to bring user reviews into transparency in the SaaS market.
Job Description
As a Customer Success Manager, you will advise B2B customers on using OMR Reviews, build strong customer relationships, and focus on customer satisfaction and retention. You will work with the Sales, Marketing, and Product teams to continuously improve the customer experience.
Requirements
- First-hand practical experience in a customer-facing environment like Customer Success, Account Management, or similar
- Fluent German and English language skills
- Basic knowledge and understanding of SaaS software
- Strong communication and service awareness skills
Benefits
- Flexible working hours
- Heycare for childcare, pet care, or caring for relatives
- Bicycle leasing
- Subsidy for HVV Proficard
- Employee discounts on partner products
- Access to all OMR further education formats
- Company pension plan
- EGYM Wellpass for company fitness
- Mental health offers from nilo
