CS AI & Automation Operations Manager

We're expanding our AI & Automation efforts within Customer Support and looking for an AI & Automation Operations Manager to turn complexity into clarity. This role complements the overall strategy by supporting the Lead in strategic AI customer support agent development, including agent behavior design, intelligence enhancements, and QA frameworks. You'll also own cross-team initiatives, workflow frameworks, operational excellence, and data-driven insights.

Requirements

• Manage priorities and backlog
• AI agent behavior and intelligence design
• AI performance evaluation frameworks
• Cross-team workflow optimization
• Functional leadership and mentoring
• Data analytics and operational insights
• Technical solutions and workflow optimization

Benefits

• Gross fee starting point from 3000 EUR/month based on experience
• Quarterly performance reviews
• Unlimited learning budget for self-improvement after 3 months
• Private health insurance
• Unlimited access to psychotherapy
• Workstation budget (420 EUR)
• Work anniversary gifts (like home cleaning services)
• Attractive workations and team-led team-building events
• Working methods and best practices inspired by Silicon Valley's top tech companies