Senior Analyst Relations Manager
OmiliaNicosia, Cyprus, Cyprus • London, England, United Kingdom
Posted October 30, 2025
Full Time
About the Company
At Omilia we are engaged to provide the most human-like human-to-machine communication experiences and technologies in order to help large enterprises improve the customer care experience. Starting out of a small garage, Omilia is now serving 1 billion conversations, in 30 languages, across 17 countries. With one of the fastest growing NLU solutions in the market, Omilia has been recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as in the IDC Marketscape for Worldwide Conversational AI Software Platforms for Customer Service 2021. Our technology allows the enterprise to take advantage of Open-Question customer care with end-to-end Self-Service to greatly improve customer experience and significantly decrease operational costs. In 2016 Omilia expanded to USA and Canada, counting 33 full production deployments worldwide and case studies with proven KPIs and ROIs across various industries.
Job Description
Omilia is seeking a Senior Analyst Relations Manager to engage with Tier-1 industry analysts (Gartner, Forrester, IDC). This role involves building and maintaining relationships with analysts, understanding their requirements, and aligning Omilia messaging and product strategy with their expectations. The position focuses on capturing insights from the analyst ecosystem and leveraging data to drive market positioning and secure favorable coverage.
Requirements
- 5-8+ years of experience in Analyst Relations
- Experience working with Gartner, Forrester, IDC
- Strong understanding of how analysts evaluate vendors
- Strategic thinking and network building
- Excellent project management skills
- Experience with metrics and reporting
- Comfort with ambiguity and cross-functional collaboration
Benefits
- Fixed compensation
- Long-term employment
- Professional growth opportunities
- Impactful products
- Fun-to-work-with colleagues
- Apple gear