Cloud Engineer
OmiliaNew York, New York, United States
Posted September 22, 2025
Full Time
About the Company
At Omilia we are engaged to provide the most human-like human-to-machine communication experiences and technologies in order to help large enterprises improve the customer care experience. Starting out of a small garage, Omilia is now serving 1 billion conversations, in 30 languages, across 17 countries. With one of the fastest growing NLU solutions in the market, Omilia has been recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as in the IDC Marketscape for Worldwide Conversational AI Software Platforms for Customer Service 2021. Our technology allows the enterprise to take advantage of Open-Question customer care with end-to-end Self-Service to greatly improve customer experience and significantly decrease operational costs. In 2016 Omilia expanded to USA and Canada, counting 33 full production deployments worldwide and case studies with proven KPIs and ROIs across various industries.
Job Description
We are seeking an Experienced Cloud Engineer to design, operate, and maintain production clusters and collaborate with a team to develop automation strategies. The role focuses on proactive problem-solving, platform improvements, and staying up-to-date with emerging technologies, with a strong emphasis on innovation and team contribution. This is a fully remote position within an AWS and Azure infrastructure.
Requirements
- Manage and scale cloud infrastructure (AWS, Azure)
- Identify and implement improvements to operational efficiency
- Investigate and adopt new technologies to increase productivity
- Operate effectively in agile/lean frameworks
- Enhance infrastructure with innovative solutions
- Collaborate effectively across teams
- Meet regularly with the line manager
- Manage issue resolution
- Act as an Omilia ambassador
Benefits
- Fixed compensation
- Long-term employment
- Professional development
- Apparel
- Inclusive work environment