Cloud Engineer
OmiliaMaine, United States
Posted September 13, 2025
Full Time
About the Company
At Omilia we are engaged to provide the most human-like human-to-machine communication experiences and technologies in order to help large enterprises improve the customer care experience. Starting out of a small garage, Omilia is now serving 1 billion conversations, in 30 languages, across 17 countries. With one of the fastest growing NLU solutions in the market, Omilia has been recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as in the IDC Marketscape for Worldwide Conversational AI Software Platforms for Customer Service 2021. Our technology allows the enterprise to take advantage of Open-Question customer care with end-to-end Self-Service to greatly improve customer experience and significantly decrease operational costs. In 2016 Omilia expanded to USA and Canada, counting 33 full production deployments worldwide and case studies with proven KPIs and ROIs across various industries.
Job Description
We are seeking an experienced Cloud Engineer to design, operate, and maintain production clusters. The role focuses on proactive problem-solving, automation strategies, and collaboration with cross-functional teams. This is a fully remote position ideal for motivated individuals who want to become a core contributor.
Requirements
- Manage and scale cloud infrastructure
- Drive proactive improvements
- Explore and adopt new tools
- Work within agile/lean frameworks
- Enhance infrastructure with innovative solutions
- Collaborate across teams
- Meet regularly with the line manager
- Manage issue resolution and escalate
- Act as an Omilia ambassador
Benefits
- Long-term employment
- Professional growth opportunities
- Professional growth tools
- Being part of a successful company
- Apple gear